Frequently Asked Questions:
What services do you offer?
We provide service for the following: *In (Your) Home* *In-Hotel* *In-Rental* *Boarding/Daycare*
Please click on a link for more details. We also can do house sitting, pet taxi, yard cleanup, etc.
Are there any pets you don't take care of?
We have experience with all sorts of animals, although we are most used to caring for dogs! They seem to be the Mammoth Lakes pet of choice. We are available to care for your cat or bird, hamster or turtle, fish or rabbit, horse or iguana, potbellied to guinea pig.
Do you provide service outside of Mammoth?
We may be able to provide care for those outside Mammoth and Crowley, but our range will not extend outside of Mono County. A travel fee applies, but may be waived depending on the length or frequency of your booking.
Are you bonded and insured?
Après Pooch is fully insured through Pet Sitters Associates to cover your pets and property in the case of negligence. We have not taken the added (and we feel unnecessary) step of bonding, because our coverage includes a much broader scope of personal property and gives you more security. As well, unlike bonding, it applies even if I’m negligent but not convicted of a crime. This is the purpose of "bonding", typically.
When you place your pets in our care, we become the responsible party should anything happen. It is so important to us to gain your trust, so that you can leave your pets in our care with confidence.
Your rates are quite high, aren't they? My neighbor kid will watch my dog for $10 a day.
The standard rate for professional pet sitters is between $14 and $20 per visit. According to PUPS (Professional United Pet Sitters), nearly 80% of pet sitting companies go out of business within 2 years, mainly because they start the business without putting in the time or money. They think they will succeed simply because they love dogs and have some free time.
Our work goes beyond experience in actual pet sitting. Having spent well over 1,000 hours studying the industry, organizing our business and marketing plan, customizing forms for the specific needs of our clients, and reading literature on dog training, breed characteristics, and successful pet sitting practices, we know that we offer the highest quality service. In the end, we get what we pay for, right?
What is the purpose of the Initial Consult Interview?
We provide a free in-home consultation so you have the opportunity to meet with us and discuss any necessary info for us to provide the best care for your pets. If you haven't finished filling out all the forms we provide in our New Client Packet, we'll make sure to allow enough time for you to do so during the consult. We will also take a tour of your home (in areas that are relevent to our duties as your pet sitter) so that we are prepared when you are gone.
Can I make last minute arrangements?
Of course. We are willing to schedule the Initial Consult Interview up to 10:00 PM the night before you need our service. This works for visitors who drive up to Mammoth after getting off work & arrive in the evening, as well as those who think of us at the last second. There is no extra charge for the last-minute booking, but we can't guarantee our availability, so try and plan ahead!
Why do you have a minimum number of visits?
We require visits at least two times per day (12 hrs apart) for dogs when you will not be returning home that evening. Many things can happen with your pets or your home while you are away, and the more often we visit, the less likely for a small problem to turn into a large one!
Do you do shared sits?
We will work with you to do a shared sit with someone you trust to care for your dog, but we must meet with them before the first scheduled visit, and they must agree to fill out the required forms.
Do you refuse care for any dogs?
First of all, we do not discriminate against any breed. We want to know if a dog has been aggressive towards others, but this is not an automatic disqualification. In some cases, we may require extra time with your dog (prior to your departure) so that she may become more comfortable with us. We will determine together the type and duration of the additional visit(s), and charges will apply, even when you are present. Please note that if at any time during the service contract we feel that your dog's (or our) safety is threatened, we may be forced to alter or discontinue the service contract.
What if my dog doesn't pass the evaluation?
You really shouldn't worry. If you can take your dog out for walks at home without concern, you should be fine.
Is there an extra charge for holidays?
Most companies do charge for holiday care, but our only "fee" comes in the form of a more restrictive cancellation policy. Make sure to book as soon as possible, so we can reserve your booking!
Will I have the same pet sitter the entire time?
We do not have any employees at this time. Mammoth is a small town, and so far we've found that we can handle each request that comes our way. If we become so busy that we are overwhelmed, we will consider expanding.
Will you keep my key?
Absolutely. We recommend that you leave your keys on file with us so that we don't have to keep meeting up to exchange keys. This option is helpful especially if you will be out of town often; if an emergency comes up, we can get over there quickly. However, if you wish your keys returned at the end of the contract, you have several options to choose from. Details in the Key Handling Form.
Why do you need a copy of my key (or access card)?
Because we would never want to find ourselves unable to care for your pet! For your security, all keys and access cards are coded and stored in a lockbox when not in use. The second copy is our emergency backup.
I'll just leave you a key under my flowerpot. Isn't that ok?
While we appreciate knowing about alternate methods into your home (such as garage codes and hidden keys), we do require at least one method of entry to be a key/card that we receive prior to the first visit. Alternate methods of entry are not always reliable and for liability purposes we can not use them as the only way to reach your dogs.
Can you administer medications or take care of other special needs?
We will administer any meds except for shots (at this time). If your dog(s) have any special needs and you are concerned about whether we can accommodate them, please don't hesitate to ask!
What can I expect upon my return?
Very excited-to-see-you pups, we're sure! From us, you will receive a copy of our report cards, filled out daily with notes on important matters such as eating (and eliminating), changes in health or attitude, as well as experiences your pets had.
We request that you call and leave us a message once you return home. However, if we do not hear from you within 5 hours of your planned return, we will try to call and possibly email you. If we can not reach you within 12 hours of our last scheduled visit to your home, we reserve the right to continue services until the situation is resolved. So you can rest assured that if something happens on your way back (delayed plane, etc), your pets are in good hands! This is one great reason for leaving your keys in our secure possession.
What about tipping?
As in most service industries, tips are accepted (and greatly appreciated!), but never expected.
What is a Punch Card?
Punch Cards are a great way to save money when you know that you'll be using our services frequently or for a long stretch of time. The amount of "punches" are shown in the Rates section, indicated by an "x". More information on Punch Cards can be found here. The benefits of Punch Cards include reduced rates, they never expire, and Punch reservations are subject to a more flexible cancellation policy.
What happens if I buy a Punch Card and your rates change?
First of all, we have no plans for increasing our rates in the near future. However, if it does happen, the Punch Cards will not be affected for a minimum of three months after any increase. Depending on the amount of "punches" on your Card, you may have up to one year before the increase goes into effect for you!